refund policy

At , customer satisfaction is important to us. Since our brownies are freshly prepared food products, refund requests are reviewed individually.

refund eligibility

Refunds may be considered if:

• The wrong item was delivered.
• Your order arrived significantly damaged.
• A quality issue is verified.
• We are unable to fulfill your confirmed order.

non-refundable situations

Refunds are generally not provided for:

• Change of mind after preparation has started.
• Incorrect delivery information provided by the customer.
• Minor differences in apperance due to handmade preparation.
• Delays caused by circumstances outside our control.

refund process

If you believe you are eligible for a refund, please contact us as soon as possible through WhatsApp with:

• Your order details
• A description of the issue
• Clear photos (if applicable)

Each request will be reviewed individually.

refund method

If approved, refunds will be issued using an appropriate payment method agreed upon by both parties.

contact

For refund requests or questions, please contact us through our official WhatsApp or social media accounts.